BPO Workforce Analyst/Specialist (Pioneer Account)

Join ePerformax as a BPO Workforce Analyst/Specialist and play a pivotal role in optimizing workforce efficiency for our prestigious Pioneer Account. This position is ideal for analytical professionals who thrive in dynamic environments and are passionate about enhancing operational excellence. In this role, you'll work closely with our team to analyze workforce data, identify bottlenecks, and implement strategies to improve productivity and efficiency. Based in Canggu, you'll be part of a vibrant team dedicated to delivering exceptional service and driving business growth.

As a BPO Workforce Analyst/Specialist at ePerformax, you will leverage your expertise in data analysis and process optimization to ensure our workforce operates at peak performance. You'll use tools like Microsoft Excel, Power BI, and SQL to crunch data and generate insightful reports. This role offers a unique opportunity to work on a cutting-edge project and make a tangible impact on our operations.

If you're ready to take on this challenge and contribute to a dynamic and innovative team, we invite you to apply. Join us in Canggu and be part of a company that values innovation, excellence, and growth.

📋 Tanggung Jawab Pekerjaan

• Analyze workforce data to identify trends, patterns, and areas for improvement.
• Develop and implement strategies to optimize workforce efficiency and productivity.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Create and maintain detailed reports using tools like Microsoft Excel, Power BI, and SQL.
• Collaborate with cross-functional teams to ensure seamless integration of workforce optimization initiatives.
• Stay updated with industry best practices and emerging trends in workforce analytics.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the continuous improvement of processes and systems to support business objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Industrial Engineering, or a related field.
• Minimum of 3 years of experience in workforce analysis or a similar role.
• Proficient in data analysis tools such as Microsoft Excel, Power BI, and SQL.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Certification in Six Sigma, Lean, or a related field is a plus.
• Fluency in English is required.

🛠️ Keahlian

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