Customer Retention Specialist - Bali

Join Astra Credit Companies as a Customer Retention Specialist in beautiful Bali! In this dynamic role, you will be the bridge between our telemarketing team and valued customers, ensuring seamless credit application processes and fostering long-term relationships.

As a Customer Retention Specialist in Astra Credit Companies, you will play a crucial role in maintaining and enhancing customer satisfaction. Located in Bali, you will be part of a vibrant team that values innovation and customer-centric approaches.

Every day, you will handle customer inquiries, resolve issues, and ensure that our credit application process is smooth and efficient. You will use tools like Salesforce and HubSpot to manage customer interactions and track retention metrics. This role offers a unique opportunity to grow within a reputable company while enjoying the beautiful island of Bali.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships to ensure high satisfaction levels.
• Handle customer inquiries and resolve issues promptly and professionally.
• Assist in the credit application process to ensure seamless customer experience.
• Use Salesforce and HubSpot to manage customer interactions and track retention metrics.
• Collaborate with the telemarketing team to ensure consistent and high-quality customer service.
• Monitor customer feedback and implement improvements to enhance retention strategies.
• Provide regular reports on customer retention metrics and service quality.
• Participate in team meetings and contribute to the development of customer retention strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer service, sales, or a related field.
• Proficient in using Salesforce and HubSpot.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Fluency in Indonesian and English.
• Familiarity with credit application processes is a plus.

🛠️ Keahlian

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