Customer Service Coordinator (Transshipment)

Join CWT Globelink as a Customer Service Coordinator (Transshipment) and play a pivotal role in managing global logistics and transshipment operations. Based in the vibrant region of Badung, Bali, you will serve as the primary liaison between overseas offices, agents, and clients, ensuring seamless communication and coordination. In this role, you will handle daily customer inquiries, resolve issues, and manage transshipment schedules using tools like SAP and Oracle. This is an excellent opportunity to grow within a dynamic and international company.

At CWT Globelink, we are committed to excellence in global logistics and transshipment services. Our team in Badung, Bali, works tirelessly to support our clients' needs across various industries, including retail, manufacturing, and pharmaceuticals. As a Customer Service Coordinator, you will be part of a team that values innovation, collaboration, and continuous learning. We offer a competitive salary, comprehensive benefits, and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Act as the primary point of contact for overseas offices, agents, and clients, providing exceptional customer service and support.
• Handle and resolve customer inquiries, complaints, and issues related to transshipment operations.
• Manage and coordinate transshipment schedules, ensuring timely and efficient cargo handling.
• Monitor and update customer information in SAP and Oracle systems, maintaining accurate records.
• Collaborate with internal teams to ensure smooth transshipment processes and timely delivery of cargo.
• Provide regular reports and updates to management on customer service performance and transshipment operations.
• Participate in training and development programs to enhance your skills and knowledge in logistics and customer service.
• Adhere to company policies and procedures, ensuring compliance with regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 3 years of experience in customer service, logistics, or a related field.
• Proficient in English, both written and spoken, with intermediate to advanced level.
• Familiarity with SAP and Oracle systems, with experience in data entry and management.
• Strong communication and interpersonal skills, with the ability to work well in a team and under pressure.
• Good organizational and time management skills, with the ability to handle multiple tasks simultaneously.
• Certification in logistics or customer service is a plus.
• Valid driver's license and the ability to travel frequently, including to remote locations.

🛠️ Keahlian

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